Success, Management, Negotiating, Conflict Resolution & Mediation 

DK Essential Managers: Negotiating is the visual guide that gives you all the know-how you need to be a more effective manager. Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-selling DK Essential Managers: Negotiating features: A practical, "how-to" approach teaches you the negotiating skills you need to succeed. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to bargain effectively and close a deal. Tables, illustrations, "in-focus" panels, and real-life case studies demonstrate and explain how to avoid conflict and build alliances. DK Essential Managers: Negotiating not only shows you how to start from a strong position and find common ground with others but also provides practical techniques when dealing with suppliers, resolving issues, and conducting multiparty discussions. Learn all you need to develop the first-class negotiating skills that will dramatically improve results and relationships with DK Essential Managers: Negotiating. About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio. - from Amzon